Privacy Policy
At Gyxion, we believe your financial data deserves the same care you put into building your investments. This policy explains how we handle your information with complete transparency.
Information We Collect
When you create your Gyxion account, we collect information that helps us provide personalized investment guidance. This includes your name, email address, and basic financial preferences.
Personal Information
- Contact details including email address and phone number
- Investment preferences and risk tolerance assessments
- Transaction history and portfolio performance data
- Communication preferences and account settings
Technical Information
We automatically collect certain technical data to improve your experience and ensure platform security. This includes device information, IP addresses, and usage patterns.
How We Use Your Information
Your data helps us create a more effective investing experience. We use this information to provide personalized recommendations, send relevant market updates, and maintain the security of your account.
We never sell your personal information to third parties. Your financial data stays within Gyxion's secure systems and is only shared with trusted partners when necessary for providing our services.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and support | Duration of account plus 7 years |
| Investment Data | Portfolio management and analysis | Duration of account plus 5 years |
| Communication Records | Customer support and compliance | 3 years from last contact |
| Technical Logs | Security and system improvement | 2 years maximum |
Data Protection and Security
We implement bank-level security measures to protect your financial information. This includes end-to-end encryption, secure data centers, and regular security audits.
Security Measures
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular penetration testing and vulnerability assessments
- Compliance with Irish Data Protection Commission requirements
- Secure data centers with 24/7 monitoring
In the unlikely event of a data breach, we'll notify affected users within 72 hours and work with relevant authorities to resolve the issue quickly.
Your Rights Under Irish and EU Law
Under the General Data Protection Regulation (GDPR) and Irish Data Protection Act 2018, you have specific rights regarding your personal data.
Your Data Rights Include
- Right to access your personal data and receive a copy
- Right to rectify inaccurate or incomplete information
- Right to erasure (deletion) of your data in certain circumstances
- Right to restrict processing of your personal data
- Right to data portability to another service provider
- Right to object to certain types of data processing
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We'll respond to your request within 30 days and provide clear information about any actions we take.
Third-Party Services and Data Sharing
We work with carefully selected partners to provide our investment platform services. These partnerships are governed by strict data protection agreements.
When We Share Data
We only share your information when it's necessary to provide our services or when required by Irish law. This includes:
- Financial institutions for processing investment transactions
- Technology providers for platform maintenance and security
- Regulatory bodies when required for compliance purposes
- Legal authorities when compelled by valid legal process
All third-party providers must meet our data protection standards and are contractually bound to protect your information with the same level of care we provide.
International Data Transfers
While we primarily process data within the European Union, some of our technology partners may transfer data to countries outside the EU. When this happens, we ensure appropriate safeguards are in place.
All international transfers comply with GDPR requirements, including adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms.
Marketing Communications
We send educational content about investing and market updates to help you make informed decisions. You can control these communications through your account settings.
Communication Types
- Weekly market insights and investment education
- Portfolio performance updates and recommendations
- Important account and security notifications
- Occasional updates about new Gyxion features
You can unsubscribe from marketing emails at any time, though we'll continue sending essential account-related communications for security and legal compliance.
Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and help us understand how users interact with our platform. We use both essential cookies and optional analytics cookies.
Essential cookies are necessary for basic website functionality, while analytics cookies help us improve our services. You can manage your cookie preferences through our cookie banner or browser settings.
Changes to This Policy
We review this privacy policy regularly and update it when necessary to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you by email and update the effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of Gyxion services after policy changes indicates your acceptance of the updated terms.
Data Retention and Deletion
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
When you close your Gyxion account, we'll delete or anonymize your personal data according to our retention schedule, unless we're required to keep certain information for regulatory compliance.
Questions About Your Privacy
If you have questions about this privacy policy or want to exercise your data rights, we're here to help.
Data Protection Officer: [email protected]
General Inquiries: [email protected]
Phone: +353656843153
Address: 1 Ballydoogan Rd, Upper Ballydoogan, Sligo, F91 FH30, Ireland
You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we've mishandled your personal data.